FAQ

A few things worth knowing before you claim your badge.

What kinds of hats do you sell?

Our range includes trucker, structured, corduroy, and performance hats. Check each product's photos and details for its shape, closure, and features.

How do I choose the right fit?

Compare the product's fit details and closure type before ordering. Our Hat Fit and Care Guide explains what to look for. If a measurement you need is not listed, email identitybadge.co@gmail.com.

Do you offer free shipping?

Yes. U.S. orders of $75 or more qualify for free shipping. See Shipping and Delivery for the details.

When will my order arrive?

See Shipping and Delivery for processing and transit estimates. For help with an existing order, email us with your order number.

How can I check my order status?

If your order confirmation includes a link to your order status, use that link to view your order. You can also email identitybadge.co@gmail.com with your order number for help.

What if something is not right with my order?

We stand behind the quality of our hats and would rather help make an issue right. Email identitybadge.co@gmail.com with your order number and a description of the problem. Our team will review it with you and help find a suitable solution. See our Quality Support policy.

Can I change or cancel an order?

For questions about changing or canceling an order, email identitybadge.co@gmail.com with your order number and requested change.

What if my order arrives damaged or something is missing?

Email us with your order number and a brief description of the problem. For damage, photos of the item and packaging can help us review it.

How should I clean my hat?

Follow any care instructions supplied with your hat. Cleaning requirements vary by fabric, construction, and decoration. See our Hat Fit and Care Guide, or contact us if you are unsure.