Refund policy

Quality support. Real people. We'll help make it right.

We stand behind our hats. If something is not right with your order, our first priority is to understand the issue and help find a suitable solution.

Get in touch

Email identitybadge.co@gmail.com with your order number, the item involved, and a brief description of the problem. If an item arrived damaged or incorrect, include clear photos of the item and packaging so we can review it.

How we can help

Our team will review your concern and work with you to resolve it. Depending on the issue, we may offer a correction, replacement, or another appropriate solution. Please contact us before sending any item back so we can confirm the next steps.

For general order questions, visit our Contact page.

This policy does not limit rights or remedies provided by applicable law.